Responsibilities:
- Perform night audit duties including checking guests in and out, reconciling accounts, and ensuring accuracy of financial transactions
- Provide exceptional guest service by addressing inquiries, resolving complaints, and assisting with special requests
- Maintain a clean and organized front desk area
- Handle phone calls and direct them to the appropriate department or individual
- Assist with guest check-ins and check-outs, ensuring a smooth and efficient process
- Collaborate with other hotel departments to ensure guest satisfaction
- Follow hotel policies and procedures to maintain a safe and secure environment for guests

Qualifications:
- Previous experience in guest services or front desk operations preferred
- Excellent phone etiquette and communication skills
- Bilingual proficiency is a plus
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of hotel management systems and night audit procedures is desirable
- Flexibility to work night shifts, weekends, and holidays as required

The Night Auditor plays a crucial role in providing exceptional guest experiences during the overnight hours. This position requires strong communication skills, attention to detail, and the ability to handle various tasks simultaneously. If you have a passion for hospitality and enjoy working in a fast-paced environment, we invite you to join our team.

Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity with our hotel.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Dental insurance

• Employee discount

• Flexible schedule

• Health insurance

• Paid time off

• Parental leave

• Vision insurance

Schedule:

• 8 hour shift

• Every weekend

• Holidays

• Monday to Friday

• Night shift

• Overnight shift

Work setting:

• In-person

Work Location: In person

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Evening Front Desk Agent:

Job description

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required

Qualifications:
- Previous experience in a front desk or customer service role preferred in a hotel
- Bilingual proficiency in English and another language is a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Familiarity with phone systems and phone etiquette
- Knowledge of hospitality management software is an advantage. Lightspeed is a plus
- Flexibility to work different shifts, including days, evenings, graveyards, weekends, and holidays

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance

• Employee discount

• Flexible schedule

• Health insurance

• Paid time off

• Vision insurance

Schedule:

• 8 hour shift

• Day shift

• Evening shift

• Every weekend

• Holidays

Work setting:

• In-person